/* ---------- The ticket ----------
   The one object in the design that is drawn as a thing: a paper ticket
   with a numbered stub, a perforation, and two notches punched where the
   perforation meets the edge. The colour down the stub's edge is the
   severity. Every other surface stays flat. */
.sev-low { --sev: #8a8fa8; }
.sev-medium { --sev: #e09a1a; }
.sev-high { --sev: #e0483d; }
.sev-critical { --sev: #8f1711; }

/* The stock a ticket is printed on says where it stands */
.st-open { --stock: var(--stock-open); }
.st-assigned { --stock: var(--stock-assigned); }
.st-in_progress { --stock: var(--stock-in_progress); }
.st-resolved { --stock: var(--stock-resolved); }
.st-closed { --stock: var(--stock-closed); }

/* The two notches are holes: whatever is behind the ticket shows through.
   The stub carries the left half of each, the body the right half. */
.ticket-table td.ticket-id,
.ticket-stub,
.pi-number,
.key-stub {
    -webkit-mask-image:
        radial-gradient(circle at 100% 0, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px)),
        radial-gradient(circle at 100% 100%, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px));
    -webkit-mask-composite: source-in;
    mask-image:
        radial-gradient(circle at 100% 0, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px)),
        radial-gradient(circle at 100% 100%, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px));
    mask-composite: intersect;
}
.ticket-table td.ticket-id + td,
.ticket-main,
.pi-main,
.key-main {
    -webkit-mask-image:
        radial-gradient(circle at 0 0, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px)),
        radial-gradient(circle at 0 100%, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px));
    -webkit-mask-composite: source-in;
    mask-image:
        radial-gradient(circle at 0 0, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px)),
        radial-gradient(circle at 0 100%, transparent var(--notch, 7px), #000 calc(var(--notch, 7px) + 0.5px));
    mask-composite: intersect;
}

/* ---------- Page heading ---------- */
.page-head {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 12px 24px;
    margin-bottom: 18px;
}
.page-head .lead { margin: 6px 0 0; }

/* ---------- Severity filter: a row of toggles above the list ---------- */
.filter-sidebar {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px 14px;
    margin: 0 0 4px;
}
.filter-sidebar h3 {
    font-family: var(--font);
    font-size: 15px;
    font-weight: 600;
    color: var(--on-page-muted);
}
.filter-group { display: flex; flex-wrap: wrap; gap: 8px; }
.filter-group label {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    margin: 0;
    padding: 5px 12px 5px 9px;
    background: var(--sheet);
    border: 1px solid var(--rule);
    border-radius: 999px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
}
.filter-group label:has(input:checked) { border-color: var(--gold-dark); background: var(--gold); color: var(--navy-dark); }
.filter-group input { width: 16px; height: 16px; margin: 0; accent-color: var(--navy); }
.filter-sidebar > button {
    min-height: 32px;
    padding: 4px 12px;
    background: transparent;
    border: 0;
    color: var(--on-page);
    font-family: var(--font);
    font-size: 14px;
    font-weight: 600;
    text-decoration: underline;
    cursor: pointer;
}

/* ---------- The list: one ticket per row, lying on the page ---------- */
.card.ticket-list {
    background: transparent;
    border: 0;
    padding: 0;
}

.ticket-table {
    border-collapse: separate;
    border-spacing: 0 8px;
    min-width: 900px;
}
.ticket-table th {
    padding: 0 12px;
    border-bottom: 0;
    color: var(--on-page-muted);
}
.ticket-table td {
    padding: 12px;
    border-bottom: 0;
    background-color: var(--stock, var(--sheet));
}
.ticket-table td:first-child { border-radius: 6px 0 0 6px; }
.ticket-table td:last-child { border-radius: 0 6px 6px 0; }
.ticket-table tbody tr:hover td { filter: brightness(1.04); }

/* The stub: number, perforation, severity edge, and half of each notch */
.ticket-table td.ticket-id {
    width: 78px;
    padding: 12px 8px 12px 14px;
    text-align: center;
    font-family: var(--display);
    font-size: 23px;
    font-weight: 700;
    color: var(--navy-dark);
    border-right: 2px dashed rgba(27, 29, 58, 0.3);
    box-shadow: inset 6px 0 0 var(--sev, #8a8fa8);
}
.ticket-table td.ticket-id + td { padding-left: 18px; }
.ticket-table td.ticket-id + td a { font-size: 16px; text-decoration: none; }
.ticket-table td.ticket-id + td a:hover { text-decoration: underline; }

/* Who holds it, under the status */
.holder { display: block; margin-top: 4px; font-size: 13px; color: var(--muted); }
.holder.yours { color: var(--navy-dark); font-weight: 700; }
.holder.yours::before {
    content: "";
    display: inline-block;
    width: 8px;
    height: 8px;
    margin-right: 6px;
    border-radius: 50%;
    background: var(--gold);
    border: 1px solid var(--gold-dark);
}

.ticket-table td.created { white-space: nowrap; font-variant-numeric: tabular-nums; }

/* A button that moves a ticket to a status is shaped like that status's pill */
.ticket-table .row-actions { white-space: normal; }
.move-group { display: flex; align-items: center; gap: 2px; margin-top: 6px; white-space: nowrap; }
.move-to { margin-right: 6px; font-size: 13px; color: var(--muted); }
.ticket-table td.ticket-id + td { min-width: 230px; overflow-wrap: anywhere; }
.ticket-table .transition-form .btn-small { border-radius: 999px; padding-left: 14px; padding-right: 14px; }

/* A ticket whose escalation policy ran out. Nobody owns it, so it is the
   loudest thing on the page: red stub, red wash, and it sorts first. */
.ticket-table tr.escalated-row td { background-color: var(--stock-ran-out); }
.ticket-table tr.escalated-row td.ticket-id {
    background-color: var(--red);
    color: #ffffff;
    border-right-color: rgba(255, 255, 255, 0.55);
    box-shadow: none;
}

/* ---------- The ticket page ---------- */
.ticket-head {
    display: grid;
    grid-template-columns: 128px 1fr;
    margin-bottom: 14px;
}
.ticket-head { --notch: 9px; }
.ticket-stub,
.ticket-main { background-color: var(--stock, var(--sheet)); }
.ticket-stub {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 22px 8px 22px 16px;
    border-radius: 8px 0 0 8px;
    border-right: 2px dashed rgba(27, 29, 58, 0.3);
    box-shadow: inset 8px 0 0 var(--sev, #8a8fa8);
}
.stub-no { font-size: 14px; color: #4b4f6c; line-height: 1; }
.stub-number {
    font-family: var(--display);
    font-size: 46px;
    font-weight: 700;
    line-height: 1.05;
    color: var(--navy-dark);
}
.ticket-main {
    padding: 22px 28px 22px 30px;
    border-radius: 0 8px 8px 0;
}
.detail-title { font-size: 30px; margin-bottom: 10px; }
.ticket-tags { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.ticket-tags .badge { font-size: 14px; padding: 4px 11px; }
/* One sentence that says where the ticket stands right now */
.ticket-now { margin: 10px 0 0; font-size: 17px; color: var(--ink); }

.ticket-head.ran-out .ticket-stub { background-color: var(--red); box-shadow: none; border-right-color: rgba(255, 255, 255, 0.55); }
.ticket-head.ran-out .stub-no,
.ticket-head.ran-out .stub-number { color: #ffffff; }
.ticket-head.ran-out .ticket-main { background-color: var(--stock-ran-out); }

/* Facts about the ticket: a quiet label over each value */
.detail-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 18px 24px;
    margin-bottom: 8px;
}
.field { display: flex; flex-direction: column; gap: 2px; }
.field-wide { grid-column: 1 / -1; }
.field-label { font-size: 14px; color: var(--muted); }
.field-value { font-size: 16px; }
.field-wide .field-value { max-width: 80ch; white-space: pre-line; }

/* What this person can do to the ticket. Each button says what it does,
   and the line under it says what happens next. */
.ticket-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    gap: 14px 22px;
    margin: 24px 0 4px;
    padding: 18px 0 0;
    border-top: 1px solid var(--rule-soft);
}
.ticket-actions .action { max-width: 300px; }
.ticket-actions form { margin: 0; }
.action-hint { margin: 6px 0 0; font-size: 14px; color: var(--muted); }
.reassign-form { display: inline-flex; }

/* ---------- Timeline: a ruled line with one mark per event ---------- */
.timeline {
    list-style: none;
    margin: 0;
    padding: 0 0 0 22px;
    border-left: 2px solid var(--rule);
}
.timeline li { position: relative; padding: 0 0 18px 4px; }
.timeline li:last-child { padding-bottom: 2px; }
.timeline li::before {
    content: "";
    position: absolute;
    left: -29px;
    top: 5px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: var(--sheet);
    border: 2px solid var(--navy);
}
.timeline li.tl-escalation::before { background: var(--red); border-color: var(--red); }
.timeline li.tl-assignment_failed::before { border-color: var(--red); }
.timeline li.tl-status_change::before { background: var(--navy); }

.tl-meta { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; font-size: 14px; }
.tl-meta strong { font-size: 15px; color: var(--ink); }
.tl-role { color: var(--muted); font-size: 14px; }
.tl-role::before { content: "· "; }
.tl-body { margin-top: 3px; }
.tl-body .badge { font-size: 12px; padding: 2px 9px; }

.tl-tag {
    display: inline-block;
    margin-right: 6px;
    padding: 1px 8px;
    border-radius: 3px;
    background: var(--grey-tint);
    color: #3f4a5e;
    font-size: 13px;
    font-weight: 700;
}
.tl-tag.created { background: var(--stock-resolved); color: #14532d; }
.tl-tag.assignment { background: var(--stock-open); color: #1e3a8a; }
.tl-tag.severity { background: var(--stock-ran-out); color: #8f1711; }
.tl-tag.note, .tl-tag.comment { background: var(--stock-assigned); color: #5d4a00; }

.comment-form { display: flex; flex-direction: column; align-items: flex-start; gap: 10px; max-width: 720px; }

/* ---------- Schedule ---------- */
.schedule-table th:nth-child(1), .schedule-table th:nth-child(2) { width: 26%; }
.schedule-table th:nth-child(3) { width: 28%; }
.schedule-table td:nth-child(1), .schedule-table td:nth-child(2) { white-space: nowrap; font-variant-numeric: tabular-nums; }

/* The shift form is built from the form's own paragraphs */
.shift-form p { margin: 0 0 16px; }
.shift-form select,
.shift-form input[type="date"],
.shift-form input[type="number"] { width: auto; min-width: 190px; }
.shift-form input[type="date"] + select { margin-left: 8px; min-width: 110px; }

/* ---------- Escalation policy: each tier is edited in its own row ---------- */
.policy-table th:nth-child(1) { width: 8%; }
.policy-table th:nth-child(2) { width: 46%; }
.policy-table th:nth-child(3) { width: 20%; }
.policy-table td:first-child { font-family: var(--display); font-size: 20px; font-weight: 700; color: var(--navy-dark); }
.policy-table input[type="number"] { max-width: 110px; }
.policy-table .policy-end td { color: var(--muted); border-bottom: 0; }
.policy-table .policy-end td:first-child { font-family: var(--font); font-size: 15px; font-weight: 600; color: var(--muted); }
.policy-table .notice { margin: 0; }

/* The tick that adds Administration as the last tier, with its Save beside it */
.policy-admin {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 16px;
    margin-top: 16px;
    padding: 14px 16px;
    background: #ffffff;
    border: 1px solid var(--rule-soft);
    border-radius: 8px;
}
.policy-admin-check { display: inline-flex; align-items: center; gap: 10px; margin: 0; font-weight: 600; cursor: pointer; }
.policy-admin-check input { width: 18px; height: 18px; margin: 0; accent-color: var(--navy); }
.policy-admin-hint { flex-basis: 100%; margin: 0; font-size: 14px; color: var(--muted); }

/* ---------- Live password checklist ---------- */
.pw-rules { list-style: none; margin: 10px 0 0; padding: 0; font-size: 14px; color: var(--muted); }
.pw-rules li { padding: 1px 0; }
.pw-rules .mark { display: inline-block; width: 20px; font-weight: 700; color: var(--red); }
.pw-rules li.ok { color: var(--green); }
.pw-rules li.ok .mark { color: var(--green); }

@media (max-width: 760px) {
    .detail-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .ticket-head { grid-template-columns: 88px 1fr; }
    .stub-number { font-size: 32px; }
    .ticket-main { padding: 16px 16px 16px 20px; }
    .detail-title { font-size: 24px; }
}